How do I proceed with a return?
If the size or the item itself does not meet your expectations, you can return it to us within 14 days of receiving the goods. The costs of the return shipment must be borne by the buyer. Please send your return with sufficient postage to:
Levelone GmbH & Co. KG
Carl Bertelsmann Straße 21
33332 Gütersloh
Germany
When will my money be refunded?
After receipt of your return, the money will be refunded after 4-7 working days
How do I cancel my purchase contract?
You can find all information on the statutory right of withdrawal on the page Right of withdrawal.
My order is incomplete, what do I need to do?
If your order is incomplete, please contact us by e-mail at info@levelonefashion.de so that we can help you as quickly as possible.
I have received an incorrect or damaged item, how do I proceed?
If you have received an incorrect or damaged item, please contact us by email at info@levelonefashion.de so that we can help you as quickly as possible.
