Terms and Conditions

General terms and conditions and customer information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (LEVELONE GmbH & Co. KG) via the website https://levelonefashion.de Close. Unless otherwise agreed, the inclusion of any terms and conditions you may use is hereby rejected.

(2) For the purposes of these provisions, a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity. A business is any natural or legal person or a partnership with legal capacity that, when entering into a legal transaction, acts in the exercise of its independent professional or commercial activity.

§ 2 Formation of the contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we are submitting a binding offer to you to conclude a contract via the online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The items you intend to purchase are placed in the "shopping cart". You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After clicking the "Checkout" or "Proceed to Order" button (or similar name) and entering your personal data as well as the payment and shipping conditions, the order details will be displayed to you as an order summary.

If you use an instant payment system (e.g. PayPal (Express/Plus/Checkout)) as your payment method, you will either be directed to the order overview page in our online shop or to the website of the instant payment system provider.
If you are redirected to the respective instant payment system, please make the appropriate selections or enter your data there. Finally, your order details will be displayed as an order summary on the instant payment system provider's website or after you have been redirected back to our online shop.

Before submitting your order, you have the opportunity to review and change the information in the order summary (including using your browser's "back" button) or cancel the order. Please check all information, including the delivery address, for accuracy and completeness. If information is missing or incorrect, such as your name, street, house number, and city, or if delivery is to a parcel locker or post office (e.g., parcel locker number, personal postal number, or branch identifier), smooth delivery cannot be guaranteed. Any additional costs incurred due to this incorrect or incomplete information may be billed to the customer subsequently, or shipping costs already charged may be retained.

By submitting the order via the corresponding button ("order with obligation to pay", "buy"/"buy now", "order with obligation to pay", "pay"/"pay now" or similar designation), you legally declare your acceptance of the offer, thereby concluding the contract.

(4) Your requests for a quote are non-binding. We will then send you a binding offer in written form (e.g., by email), which you can accept within 5 days (unless a different deadline is specified in the offer).

(5) Order processing and the transmission of all information required in connection with the conclusion of the contract are carried out partly automatically via email. You must therefore ensure that the email address you have provided to us is correct, that the receipt of emails is technically guaranteed, and in particular, that it is not prevented by spam filters.

§ 3 Special agreements regarding offered payment methods

(1) Payment via “PayPal”/“PayPal Checkout”
When selecting a payment method offered via “PayPal”/“PayPal Checkout”, payment processing is handled by the payment service provider PayPal (Europe) S.à.r.l. et Cie, S.C.A. (22-24 Boulevard Royal, L-2449 Luxembourg; "PayPal"). The individual payment methods via "PayPal" are displayed to you under a correspondingly labeled button on our website and during the online ordering process. "PayPal" may use other payment services for payment processing; if special payment terms apply, you will be notified separately. Further information about "PayPal" can be found at [link to PayPal website]. https://www.paypal.com/de/webapps/mpp/ua/legalhub-full.

§ 4 Right of retention, reservation of title

(1) You may only exercise a right of retention insofar as it relates to claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 5 Warranty

(1) The statutory warranty rights apply.

(2) As a consumer, you are requested to inspect the goods immediately upon delivery for completeness, obvious defects, and transport damage, and to notify us and the carrier of any complaints as soon as possible. Failure to do so will not affect your statutory warranty rights.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation is only considered agreed upon if you were informed of it by us before we submitted the contractual declaration and the deviation was expressly and separately agreed upon between the contracting parties. In the case of an incorrectly delivered item, we will take care of the subsequent performance. Please contact us directly for this purpose. Complaints and requests for subsequent performance must be submitted exclusively via customer support email: info@levelonefashion.de.

Return shipping costs incurred at the customer's own risk cannot be reimbursed afterwards.

(4) In the event of a complaint regarding a damaged or defective item, you will initially bear the costs of return shipping. Once we have received the return and the defect has been confirmed after our inspection, we will reimburse you for the return shipping costs.

§ 6 Choice of law, place of performance, place of jurisdiction

(1) German law applies.For consumers, this choice of law only applies insofar as it does not deprive them of the protection afforded by mandatory provisions of the law of the state in which they have their habitual residence (principle of most favorable law).

(2) The place of performance for all services arising from our business relationship and the place of jurisdiction is our registered office, unless you are a consumer, but rather a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU, or if your domicile or habitual residence is unknown at the time the action is brought. This does not affect the right to bring an action before a court at any other legally established place of jurisdiction.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) do not apply.

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II. Customer Information

1. Seller's identity

LEVELONE GmbH & Co. KG
Thomas Jelitto & Violetta Jelitto
Platanenweg 2-4
33335 Gütersloh
Germany
Telephone: +49 5241 9975740
E-mail: info@levelonefashion.de

We are neither willing nor obligated to participate in dispute resolution proceedings before consumer arbitration boards.

2. Information on how the contract came about

The technical steps leading to the conclusion of the contract, the conclusion of the contract itself and the correction options are governed by the provisions of "Formation of the Contract" in our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1. The contract language is German.

3.2. We do not store the complete contract text. Before submitting your order via the online shopping cart system, you can print or save the contract details electronically using your browser's print function. After we receive your order, the order details, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by email.

3.3. For requests for quotations outside the online shopping cart system, you will receive all contract details in the form of a binding offer in text form, e.g. by e-mail, which you can print or save electronically.

4. Codes of Conduct

We have submitted to the buyer seal quality criteria of Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

5. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

6. Prices and payment terms

6.1. The prices listed in the respective offers, as well as the shipping costs, represent total prices. They include all price components, including all applicable taxes.

6.2. Shipping costs are not included in the purchase price. They can be viewed via a correspondingly labeled button on our website or in the respective offer, are shown separately during the ordering process, and must be borne by you in addition to the purchase price, unless free shipping is offered.

6.3.You are responsible for any costs incurred in transferring the money (transfer or exchange rate fees charged by credit institutions) if the delivery is to an EU member state but the payment is made outside the European Union.

6.4. The payment methods available to you are displayed under a correspondingly labeled button on our website or in the respective offer.

6.5. Unless otherwise stated for the individual payment methods, payment claims arising from the concluded contract are due immediately.

7. Delivery conditions

7.1. The delivery terms, the delivery date and any existing delivery restrictions can be found under a correspondingly labeled button on our website or in the respective offer.

7.2. If you are a consumer, the law stipulates that the risk of accidental loss or damage to the goods during shipment passes to you only upon delivery, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not designated by the seller or another person responsible for carrying out the shipment.

7.3. As a customer, you are entitled to a one-time shipment of the ordered goods under the conditions specified in our online shop, provided the shipment was properly dispatched. If you, as the customer, are in default of acceptance in the meantime, we may charge you for the costs of the return shipment (twice) due to non-acceptance as damages. Furthermore, we may invoice you for the costs of resending the goods (in the amount of the actual shipping costs incurred). If a delivery cannot be made due to an incorrectly provided delivery address, we reserve the right to retain the incurred shipping costs.

7.4. If delivery is made to countries outside the European Union, additional costs may be incurred that are beyond our control, such as customs duties, taxes, or money transfer fees (bank transfer or exchange rate fees), which you are responsible for paying. This also applies to returns.

7.5. Order Consolidation: We offer the option to combine multiple orders. This may result in us refunding shipping costs if two or three orders are combined. In some cases, even more orders can be combined.

Compensation for expenses: Due to the associated administrative costs, we charge a one-time compensation fee by retaining the shipping costs for the first order. These costs arise from the need to manually process each order, allocate it to accounting, and, if necessary, process refunds.

Orders spanning multiple days: When orders from multiple days are combined, this is not considered a single order with a value exceeding €50. Therefore, shipping costs will not be refunded in these cases.

7.6. We charge a flat shipping fee for each order, which is clearly displayed during the ordering process. This fee includes all costs associated with shipping the goods.This includes in particular:

• Packaging and material costs
• Transport and delivery costs
• Processing fees
• Energy and logistics costs

The flat shipping fee applies uniformly per order, regardless of the size or weight of the shipment. It is only adjusted for national and international shipments. It is not calculated separately based on actual costs and cannot be split or refunded in the case of partial deliveries. The flat shipping fee remains unaffected in the case of returns under the right of withdrawal, unless otherwise stipulated in our cancellation policy.

8. Terms and Conditions for the Affiliate/Referral Program

8.1. Subject of the Affiliate Program

(1) The operator of the online shop (“Levelone Fashion”) offers customers the opportunity to participate in the affiliate or referral program.
(2) Participation is by registering via the QR code or corresponding registration link provided by Levelone Fashion.
(3) After successful registration, the participant will receive a personal referral link (“affiliate link”) which can be used to recommend the online shop.

8.2. Use of the affiliate link

(1) The personal affiliate link may be shared via suitable channels, in particular via social networks, messenger services or in the personal environment.
(2) The participant undertakes to use the affiliate link only lawfully and not abusively.

8.3. Referral Bonus

(1) If a new customer places an order in the online shop via the personal affiliate link, the participant will receive a referral bonus of 10 € credit, provided that the conditions according to section 8.4 are met.
(2) The credit balance will be automatically recorded in the participant's personal affiliate dashboard.
(3) For each successful referral of a new customer, a new credit amount of 10 € credited. There is generally no limit to the number of possible recommendations.

8.4. Conditions for the credit note

(1) A credit note will only be issued if the following conditions are met:

• The recruited person is a new customer,
• The order is placed via the personal affiliate link.
• The order was fully completed and not cancelled.
• the The minimum order value of the referred customer is 75 €.

(2) Orders which via the participant's own affiliate link, are excluded from participation in the program.

(3) Orders where the Delivery address or billing address identical to the participant's address is or can obviously be attributed to the same person.

(4) Levelone Fashion reserves the right to refuse or cancel a credit note if there is evidence of misuse.

(5) If a subsequent Return of the order through the referred customer, and the remaining order value therefore falls below the minimum order value of 75 €, The entitlement to the referral bonus is forfeited.

(6) If the referral bonus has already been credited, Levelone Fashion is entitled to subsequently refund all or part of the corresponding credit balance. to cancel or correct.

8.5. Use of the credit balance

(1) The accumulated credit can at the earliest 14 days after successful completion of the order The voucher can be redeemed by the referred customer in the online shop.
(2) The credit can only be used for purchases in the online shop.
(3) Payment of the balance in cash or transfer to third parties is excluded.

8.6. Advantage for referred customers

(1) New customers who access the online shop via an affiliate link can receive a discount of on their first purchase. 20% receive.

(2) The discount can only be redeemed if the Minimum order value for the first order 75 € amounts.

(3) Further discount conditions may be set out in the online shop or as part of the respective promotion.

8.7. Abuse and Exclusion

(1) Levelone Fashion is entitled to exclude participants from the affiliate program if abuse is detected.

(2) In particular, the following shall be considered abuses:

• Self-orders via one's own affiliate link,
• Orders to identical or obviously related delivery or billing addresses,
• artificially generated or fraudulent orders,
• systematic exploitation of the program through repeated orders and subsequent returns,
• Violations of applicable law or these terms and conditions of participation.

(3) In such cases, credit balances already received may be cancelled in whole or in part.

8.8. Changes or termination of the program

Levelone Fashion reserves the right to change, restrict or completely terminate the affiliate program at any time, provided there is a legitimate reason for doing so.

9. Discount codes and promotional vouchers

9.1. Discount codes, promotional vouchers and other price reductions can only be redeemed within the respective promotional period and in compliance with the applicable terms and conditions. After the end of the promotional period, there is no entitlement to a subsequent granting or extension.

9.2. Unless otherwise stated, discount codes cannot be combined and may only be used once per customer, customer account, household, or delivery address. Retroactive application to an already completed order is not possible.

9.3. Discount codes may be subject to conditions such as a minimum order value, a specific number of items, selected products/categories, newsletter registration, or new customer status. A discount will only be granted if all conditions are met.

9.4. New customer discounts apply exclusively to first orders, provided the requirements are met. Creating multiple customer accounts or providing different data with the intention of using a single discount multiple times is prohibited.

9.5. In cases of reasonable suspicion of fraudulent behavior or violations of the terms and conditions of the promotion, we reserve the right to refuse the discount, cancel corresponding orders, or temporarily or permanently suspend the customer account in question. Statutory rights remain unaffected.

9.6. If a full or partial return of the order eliminates the conditions for a granted discount (e.g., falling below the minimum order value or a quantity discount threshold), the discount will be reduced accordingly or eliminated entirely. In this case, the refund will be based on the actual price applicable to the items retained.

9.7. The customer's statutory rights, in particular the statutory right of withdrawal and the warranty, remain unaffected by these provisions.

10. Statutory warranty rights

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

These terms and conditions and customer information were drafted by the IT law specialists at the Händlerbund (German Retail Federation) and are continuously reviewed for legal compliance. Händlerbund Management AG guarantees the legal validity of the texts and assumes liability in the event of cease-and-desist letters. Further information can be found at: https://www.haendlerbund.de/de/leistungen/rechtssicherheit/agb-service.

Last updated: June 8, 2025