1. Purchase your voucher in our online shop of your choice
   
   
2.  After payment you will receive a e-mail from us, with your personal voucher code (Please also check your spam folder)
   
   
3. You have the option to print this out. We can send you our gift card upon request.. Simply send us an email at info@levelonefashion.de
   
4.  You then enter your personal code on the gift card for your loved ones.
   
   
5. This will then be used by your loved ones at checkout in our online shop.

Note: Gift vouchers are valid for one year and cannot be redeemed for cash.

How do I proceed with a return?

If the size or the item itself does not meet your expectations, you can return it to us within 14 days of receiving it. The buyer is responsible for return shipping costs. Please send your return with sufficient postage to:

Levelone GmbH & Co. KG
Platanenweg 2-4
33335 Gütersloh
Germany.


Germany

When will my money be refunded?

Once we receive your return, the money will be refunded within 4-7 working days.

How do I cancel my purchase contract?

You can find all information about the legally required right of withdrawal on the page. Right of withdrawal.

My order is incomplete, what do I need to do?

If your order is incomplete, please contact us by email at the address provided. info@levelonefashion.de, so that we can help you as quickly as possible.

I received the wrong or damaged goods, what should I do?

Should you receive an incorrect or defective item, please contact us by email at the address provided. info@levelonefashion.de, so that we can help you as quickly as possible.

How do I change or cancel my order?
Did you make a mistake with your order, enter the wrong address, or select the wrong item? No problem! Please let us know as soon as possible via
Email to the address info@levelonefashion.de mit. We will do our best to make the requested adjustments. Please understand that changes are no longer possible after shipment.

How do I use discount or voucher codes?
This is very simple. You enter the code in the field at checkout when completing your order.Discount code“Enter. Your discount or voucher amount will then be automatically deducted from the total price.”